Don’t Let Your Phone Upgrade Before You Do
Keynotes and workshops that turn what your people already know into how they actually perform — under pressure, every time.
Book Paulette to speakMost teams don’t have a skill problem. They have a performance problem. Paulette Cunningham, M.Ed., has spent two decades getting consistent execution out of people across shifts, sites, and high-stakes environments — from airport terminals to corporate boardrooms. Her keynote and workshop series is built on The Upgrade Framework™, the same methodology behind her book Don’t Let Your Phone Upgrade Before You Do, and it’s been delivered to thousands of professionals across aviation, corporate leadership, and operations.
Why book Paulette
20 years of hands-on talent development experience — spanning classrooms, airports, and boardrooms.
A proven framework, not just a good story — audiences leave with something to apply immediately.
Real operational credibility — trained teams across LaGuardia Terminal B and JFK Terminals 4 & 8.
MWBE-certified — New York City, Port Authority of NY & NJ
The signature keynote
Don’t Let Your Phone Upgrade Before You Do
People upgrade their phones every year without a second thought — but rarely apply that same intentionality to their own growth. This keynote uses that idea as a mirror: what would change if your team invested in themselves the way they invest in their devices?
Audiences leave with a practical, three-part framework for closing the gap between what they know and how they perform — and a renewed sense of ownership over their own development.
Ideal for: conferences, all-hands meetings, leadership offsites
Ways to bring Paulette in
Keynote
Starting at $7,500
A 45–60 minute address that sets the tone for your event, customized with an opening tied to your organization. Includes a pre-event consultation call.
Ideal for conferences and all-hands meetings
Keynote + workshop
Starting at $12,500
The keynote paired with a half-day interactive workshop applying The Upgrade Framework™ — including a discovery call, customized exercises, and a participant workbook.
Ideal for leadership development days and team offsites
Full training series
Custom pricing — contact for quote
A multi-session engagement applying all three pillars of The Upgrade Framework™ — Thinking, Skills, and Environment — including an organizational assessment, customized curriculum, and coaching options.
Ideal for lasting behavior change across teams
Fees may vary based on travel, group size, and customization.
What clients say
“This isn’t the kind of training you forget about the next day. My team actually uses what they learned. Paulette goes beyond teaching. She changes how teams work, for good.”
— Antenell Britt, Director of Performance Management, Council for Airport Opportunity NY & NJ
“She’s not just running a training session. She’s the spark that gets things moving.”
— Antenell Britt, Director of Performance Management, Council for Airport Opportunity NY & NJ
Meet Paulette
Paulette Cunningham, M.Ed. is the founder of PhenomComm and author of Don’t Let Your Phone Upgrade Before You Do. She’s trained and coached employees across LaGuardia Terminal B and JFK Terminals 4 & 8 — spanning customer service, retail, food and beverage, wheelchair services, maintenance, security, and airline operations. An award-winning former public school educator, she brings 20 years of talent development experience to every stage she steps on.
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